"I am, you are, he is ...". The conjugation of verbs is something which I remember from Latin and French classes at school with, it must be said, a degree of distaste. I never was one for languages.
"I am amply proportioned, you are well built, he is fat ...". A number of jests have been made over the years concerning conjugation and the different views we take of ourself, the person we are talking to and third parties. And many a true work is spoken in jest.
"I care, you care, they care ...". Such similarity. I care that we produce an excellent product - strive for perfection, but appreciate that (TQM style - another topic) fitness for purpose is the initial goal. And that means thet the "you" our customer care too. We've put a great deal of effort into providing rooms that are out of the ordinary, and we're rewarded by our customers showing a similar care for the rooms - they're rarely left "trashed" and more often than not they're tidied!
"They care"? Our staff - both permanent and casual / emergency - care too. They'lll do their darnest to help you, our customer and us.
To care, a regular verb. To be celebrated in that it means that naturally everyone cares together and the whole thing works. I, for one, much appreciate it even though I may not show it at busy times like the last few weeks! (written 2007-05-08)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M400 - Well House Manor - The Hospitality Business [774] Bed and Breakfast, or Hotel? - (2006-06-22)
[884] Drive time - (2006-10-02)
[922] Staying at your own hotel - (2006-11-12)
[988] You should think you're first in a hotel room - (2006-12-15)
[1002] Meet the neighbours - (2006-12-20)
[1046] Bounce, bounce, bounce - (2007-01-20)
[1048] Getting rid of people - hotel techniques - (2007-01-21)
[1084] Writing terms and conditions for conferences and other events - (2007-02-17)
[1108] Express service - (2007-03-14)
[1122] Hotel - online feedback forms compared - (2007-03-30)
[1161] A contrast in room rates and facilities - (2007-04-25)
[1248] How NOT to oversell a hotel - (2007-06-27)
[1284] An update on the West Wilts show ... - (2007-07-30)
[1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
[1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
[1445] Looking after you Christmas Customer Crowds - (2007-11-26)
[1548] Hotelympia - show report - the lighter side - (2008-02-21)
[1622] An extra step - victory from defeat - (2008-04-25)
[1792] All the pieces fall into place - hotel and courses - (2008-09-10)
[1877] Guests doing a bunk? - (2008-11-09)
[2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
[2283] Everyone is in the customer relations business - (2009-07-12)
[2303] Turning potential customers away - (2009-07-24)
[2593] Food and drink launch - (2010-01-21)
[2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
[2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
[2936] The service that customers should receive - (2010-08-27)
[3147] Hotel star ratings - towards a better system of review - (2011-01-25)
[3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
[3309] Tipping Policy - Well House Manor - (2011-05-29)
[3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
[3743] Sunday - no longer a day of rest - (2012-05-28)
[3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
[3838] Guest review - Well House Manor, Melksham - (2012-08-14)
[3909] Every Customer Counts - (2012-11-01)
[3988] Three cheers for the staff at Well House Manor - (2013-01-24)
[4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
[4051] On reading a new hotel review - (2013-03-24)
[4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
[4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
[4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
[4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
[4543] Saturday morning at Well House Manor - (2015-10-17)
[4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
[4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
Some other Articles
Finding resources - some pointersImproving searches - from OR to AND?Painting a masterpiece in PHPGood Programming practise - where to initialise variablesConjugationSizing sheets and other domestic issuesDucking stool for Melksham?Sorting out for a site mapA pu that got me into troubleLocal elections - choosing who to vote for