A flight from London to Washington is a rare opportunity for me to read a book undisturbed for a few hours. I'm not good at the technical books on such flights, so I often choose a more generic book.
"Drop the Pink Elephant" by Bill McFarlan was my choice today. Thought provoking. Subtitled "15 ways to say what you mean and mean what you say". As we approach the USA coastline, I've turned my laptop on and I've already modified the text of a web page for later update on which I had a "durr - you twat, Graham" moment and I'm writing this review. Yes, Bill, if you ever stumble across this I am aware that ...
- The spoken word is more powerful than the written
- It should be kept short and simple.
I want to say - to record - an appreciation of Lisa and Leah in the office. We're an odd company, we've already had a busy month (and look like remaining busy), and at the end of a hard day's training I don't always spend the time I would like looking at what they've been working on. My interest and appreciation should be obvious, yet it often isn't.
(written 2005-01-24, updated 2006-06-05)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
[27] Sales technique - (2004-08-25)
[68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
[77] Telephone systems - (2004-10-07)
[88] Getting the right level of trainer - (2004-10-14)
[95] Five red flags - (2004-10-21)
[108] A typical morning - (2004-11-03)
[121] Fair and Simple - (2004-11-17)
[125] Staff theft - (2004-11-21)
[129] Trawling our site to prevent student copying - (2004-11-24)
[137] Certification schemes - (2004-12-02)
[157] Automatic service upgrades - (2004-12-19)
[180] Skunk works - (2005-01-17)
[200] Tips for the top - (2005-02-03)
[211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
[217] Use of time - (2005-02-16)
[226] Growing our systems - (2005-02-24)
[297] A reminder that the customer is King - (2005-05-01)
[321] Sales - the alternative close - (2005-05-23)
[399] simplicity hides real size - (2005-07-31)
[438] Fair system for travel and accommodation expenses - (2005-09-07)
[457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
[467] Tell them three times - (2005-10-17)
[487] On line course booking - credit card protection - (2005-11-06)
[491] Being atypical is typical - (2005-11-10)
[536] Cancellations and penalties - (2005-12-21)
[626] Not just a pretty face to answer the phone. - (2006-02-26)
[652] Morning Post - (2006-03-20)
[664] Ruby course - oops - it's not happening - (2006-04-01)
[766] Discounts and approved supplier lists - (2006-06-17)
[808] Sales call - (2006-07-19)
[849] Staff Meeting - (2006-08-30)
[869] UNABLE TO ATTEND - (2006-09-16)
[883] Age discrimination law - (2006-10-01)
[906] A commitment we won't be making - (2006-10-27)
[1057] Selling by phone and Skype - our policy - (2007-01-30)
[1084] Writing terms and conditions for conferences and other events - (2007-02-17)
[1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
[1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
[1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
[1243] Heavy duty hole punch - (2007-06-24)
[1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
[1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
[1319] Customer feedback - lifeblood of a business - (2007-08-25)
[1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
[1373] New Month, New Quarter, New Laws - (2007-10-01)
[1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
[1453] What makes our courses special? - (2007-12-02)
[1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
[1626] Early May - a short chance to regroup and improve - (2008-05-01)
[1713] Ways to accept credit cards - or not! - (2008-07-19)
[1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
[1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
[2044] Please Trouble me - (2009-02-16)
[2122] Commission Creep - (2009-04-08)
[2126] Weeding out old phone numbers - (2009-04-11)
[2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
[2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
[2190] How you are (re)presented at an exhibition - (2009-05-19)
[2283] Everyone is in the customer relations business - (2009-07-12)
[2331] Certification Revisted - Lua - (2009-08-09)
[2465] Melksham Town - asleep or awake? - (2009-10-21)
[2598] An excuse for making a sales call - (2010-01-26)
[2788] Cost of Sales - (2010-06-01)
[2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
[2936] The service that customers should receive - (2010-08-27)
[2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
[3073] Customer Service - the boundary - (2010-11-27)
[3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
[3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
[3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
[3613] Keeping Business Local. But is that realistic? - (2012-02-13)
[3665] Will will smile? - (2012-03-22)
[3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
[3755] Cruising on the Mersey Ferry? - (2012-06-07)
[4107] Snog, Marry, Avoid - (2013-05-31)
[4293] Certification - (2014-09-15)
[4415] Buffet review - taking the price into account - (2015-02-05)
[4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)
Some other Articles
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