Required Request ... that medical / legal term that requires hospital teams to ask if the body of a newly deceased person is available for transplant. It sounds ghoulish, but without "required request", the clinical team doesn't like to ask and the family is too distraught to even think about it ... until it's too late and say "I wish we could have helped / if only we had known / little Billy would have wanted it".
This morning, we have a new page in our hotel's guest book. We have a lovely morning, and a fresh year. And we had a couple of guests checking out who seemed (as most do) more than happy with the service we had provided. I could have simply let them walk out, leaving the page still new - but instead I took a deep breath and invite them to sign the visitor's book
which they were more that happy to do!.
Leisure guests WILL sign a guest book ... business visitors are less inclined to do so. But I'll be asking Lisa to add a box onto the checkout form that says "invited to sign guestbook", and letting everyone know that it's a requirement (a rule) to ensure that all departing guests know they're welcome to sign.
(written 2009-01-03)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M300 - Well House Manor - Behind the scenes [203] Holes in on line information - (2005-02-05)
[677] Sympathetic development - (2006-04-09)
[742] A visit from the solicitor - (2006-06-03)
[769] King Edward VII - days of empire - (2006-06-20)
[813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
[868] Smoking, or no - (2006-09-16)
[897] Too much for the National Trust - (2006-10-18)
[927] Hotel door furniture - (2006-11-15)
[931] Before and After - Well House Manor - (2006-11-18)
[939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
[951] What happened at Geekmas - (2006-11-28)
[1000] One Thousand Posts and still going strong - (2006-12-18)
[1083] Behind the scenes - (2007-02-17)
[1105] A week is a long time in the life of a conference centre - (2007-03-10)
[1159] It can take more that one plus one to get two. - (2007-04-22)
[1179] Sizing sheets and other domestic issues - (2007-05-07)
[1189] Meet, greet and welcome - (2007-05-16)
[1285] In the army, or in civvie street? - (2007-07-31)
[1311] What do people look for on a hotel web site? - (2007-08-20)
[1319] Customer feedback - lifeblood of a business - (2007-08-25)
[1369] One business, four different angles! - (2007-09-28)
[1371] Hotel in Melksham at Christmas - (2007-09-29)
[1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
[1490] Software to record day to day events and keep an action list - (2007-12-31)
[1515] Keeping staff up to date on hotel room status - (2008-01-22)
[1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
[1571] Await guests in the early hours - (2008-03-12)
[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
[1854] Three Seasonal Pictures - (2008-10-25)
[1900] Table Topics - (2008-11-22)
[1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
[1948] Blame Culture - (2008-12-17)
[1957] Why are cooks bad tempered? - (2008-12-22)
[1991] Rules for a King - (2009-01-13)
[2125] We have lost a regular business guest - (2009-04-10)
[2247] A day in the life of a hotelier - (2009-06-18)
[2396] Easing off in our 50s? - (2009-09-06)
[2910] Robust - testing the system - (2010-08-09)
[2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
[2960] The Well House team - September 2010 - (2010-09-19)
[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
[3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
[3743] Sunday - no longer a day of rest - (2012-05-28)
[3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)
[3961] Well House Staff Party - (2012-12-22)
[4302] Sunday is never quiet at Well House Manor - (2014-09-21)
[4365] The changing face of Christmas - (2014-12-26)
Some other Articles
Going round the blockWhere is this IP address, IPv4 and IPv6Well House Manor Hotel - on plan for 2009 business guestsMoving a directory on your web siteRequired RequestPettifog and forum boards away from public viewTelling Google which country your business trades inPlagarism - who is copying my pages?Search Engines. Getting the right pages seen.Review of 2008