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For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Questions I have been asked on answering the phone

What does a fishing license at Shearwater cost and who sells it? Dunno ...


What light bulb do I need for my fitting? Err ...


What's the best way to sell a mango press? (I can't work out why Google send people to this page of ours)


What is the postcode for Westonbirt? Yer wot ...


What is the currency exchange rate / will you change money for me? Err no ...


Is there a gravestone in Bathampton Churchyard for xxxxxxxx? How should I know ...


How can I travel from London to Lacock by public transport? Not really my line, but ...


Can I speak with Mrs Wood please? Yes, but you won't do so on this call ... we don't have one here!


Is that the Three Magpies? Sorry, it isn't - it's a software training company and hotel in Melksham


There are times that having a wide internet presence leads us to some interesting questions and research
(written 2009-06-26, updated 2009-06-28)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G900 - Well House Consultants - Miscellany
  [170] MySQL, Java, PHP and Linux - new technical articles - (2005-01-06)
  [201] 0870 telephone numbers - (2005-02-03)
  [333] Do NOT follow links or read attachments in these emails - (2005-06-01)
  [336] Targetted Advertising - (2005-06-05)
  [397] Where now for dial-up providers? - (2005-07-30)
  [636] What is your business latency and potential? - (2006-03-06)
  [1024] Web site - a refresh to improve navigation - (2007-01-07)
  [1038] Know to the police - (2007-01-16)
  [1040] What the customer is looking for - effective training - (2007-01-17)
  [1183] Improving searches - from OR to AND? - (2007-05-11)
  [1867] Domain Renewal Group - (2008-11-02)
  [1898] Every cloud has a silver lining - (2008-11-21)
  [2019] Baby Caleb and Fortune City in your web logs? - (2009-01-31)
  [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28)
  [2534] And now for some posts a bit more technical - (2009-12-12)
  [3000] Looking forward - the next 3000 - (2010-10-16)
  [3315] Friday - Electrician, Food Festival, C++ Course, Rail Group Meeting - (2011-06-03)
  [3612] Help to get online in Melksham - (2012-02-13)
  [3775] Alan Turing - 1912 to 1954 - (2012-06-23)

G501 - Well House Consultants - Customer Service
  [72] On Customer Service - (2004-10-03)
  [91] On line every 24 hours - (2004-10-17)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [150] Confession - (2004-12-13)
  [189] Tuesdays and Fridays - (2005-01-25)
  [195] Customer service - examples to warn us - (2005-01-30)
  [233] Giving customers best value - (2005-03-02)
  [265] Business practise, 2005 style - (2005-04-03)
  [327] How far should our support go - (2005-05-28)
  [350] Want to be one better - (2005-06-17)
  [393] Trainer answers phone - (2005-07-28)
  [440] Upgrade! - (2005-09-09)
  [482] Different ways of selling - (2005-11-01)
  [552] Keeping Customers Informed - (2006-01-02)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [569] Instructions for bright people - (2006-01-19)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [628] Active Learning - (2006-02-28)
  [650] A person of few words - (2006-03-18)
  [717] A customer service company - (2006-05-11)
  [725] Better communication - (2006-05-19)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [944] Just ******* Google it - (2006-11-25)
  [961] Products that our customers want more of - (2006-12-03)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [1007] Friends and family - (2006-12-25)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1991] Rules for a King - (2009-01-13)
  [2015] Service Excellence Awards - (2009-01-30)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [2124] Building down expectations - (2009-04-09)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3271] The importance of feedback - (2011-04-30)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3808] Can you put names to faces? - (2012-07-19)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [4078] Train works for me! - (2013-05-02)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)


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Ramblings on church and state linkage in Melksham
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Horse's mouth home
Forward to
Grouping rows for a summary report - MySQL and PHP
Some other Articles
History is not always pretty
Tcl - nice and nasty
Important - the future of Melksham / Chamber of Commerce
Grouping rows for a summary report - MySQL and PHP
Questions I have been asked on answering the phone
Ramblings on church and state linkage in Melksham
Is it Python past cheetah already?
Past PHP delegates / others - coding help needed for next 3 months
Forum membership - a privilege not a right
Walks in and around Melksham, Wiltshire
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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