I'm told that I'm competitive - that I want to be one better. That's not always a compliment as it can mean that I tend to come in and "cap" your story with what I think is a better one - but at least I'm aware of this tendency and tell my good friends to alert me when I do it.
But this competitiveness
is often a great asset when running a training company and course. I want to provide you with a better course, in a more appropriate venue, with a smaller group size and a more knowledgeable tutor using the most up-to-date notes. You wanna come on one of our courses?
(written 2005-06-17, updated 2008-06-05)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G501 - Well House Consultants - Customer Service [72] On Customer Service - (2004-10-03)
[91] On line every 24 hours - (2004-10-17)
[126] Feedback shows the tip of an iceberg - (2004-11-22)
[150] Confession - (2004-12-13)
[189] Tuesdays and Fridays - (2005-01-25)
[195] Customer service - examples to warn us - (2005-01-30)
[233] Giving customers best value - (2005-03-02)
[265] Business practise, 2005 style - (2005-04-03)
[327] How far should our support go - (2005-05-28)
[393] Trainer answers phone - (2005-07-28)
[440] Upgrade! - (2005-09-09)
[482] Different ways of selling - (2005-11-01)
[552] Keeping Customers Informed - (2006-01-02)
[566] May all your screw-ups be big ones - (2006-01-16)
[569] Instructions for bright people - (2006-01-19)
[609] Been on a course, but still not got it? - (2006-02-16)
[621] And the staff put the icing on the cake - (2006-02-23)
[628] Active Learning - (2006-02-28)
[650] A person of few words - (2006-03-18)
[717] A customer service company - (2006-05-11)
[725] Better communication - (2006-05-19)
[841] Forum help - a push in the right direction - (2006-08-21)
[852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
[944] Just ******* Google it - (2006-11-25)
[961] Products that our customers want more of - (2006-12-03)
[966] CSL, KISS and RTFM - (2006-12-05)
[1007] Friends and family - (2006-12-25)
[1046] Bounce, bounce, bounce - (2007-01-20)
[1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
[1319] Customer feedback - lifeblood of a business - (2007-08-25)
[1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
[1446] An answer to a student asking 'Help' - (2007-11-27)
[1516] Pictures you can use - for free - from our library - (2008-01-23)
[1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
[1835] 23:30 bookings and midnight checkins - (2008-10-12)
[1985] Learning to program as a part of your job - (2009-01-10)
[1991] Rules for a King - (2009-01-13)
[2015] Service Excellence Awards - (2009-01-30)
[2049] Why Choose Well House Consultants for your course? - (2009-02-20)
[2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
[2124] Building down expectations - (2009-04-09)
[2236] Alumni - revisiting and supporting the old University - (2009-06-13)
[2258] Questions I have been asked on answering the phone - (2009-06-26)
[2530] Taking a knock over Santa - (2009-12-08)
[2650] Getting a phone line changed ... - (2010-02-25)
[2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
[3073] Customer Service - the boundary - (2010-11-27)
[3103] Thank you - and Happy Christmas - (2010-12-24)
[3271] The importance of feedback - (2011-04-30)
[3294] It's not just about the jam in the sandwich - (2011-05-19)
[3378] New product - ensuring that supply matches demand - (2011-08-03)
[3808] Can you put names to faces? - (2012-07-19)
[3835] The Information age - not yet truly with us? - (2012-08-12)
[4077] Palty or Parliamentary? - (2013-04-30)
[4078] Train works for me! - (2013-05-02)
[4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
G310 - Well House Consultants - A better class of course [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
[215] Open Source becomes mainstream - (2005-02-14)
[219] Some unusual features - (2005-02-18)
[224] YOUR application and YOUR data - (2005-02-22)
[230] Course sizes - beware of marketing statistics - (2005-02-27)
[292] Elegant languages - Perl, PHP, Python - (2005-04-26)
[371] The training team that's looking out for you - (2005-07-07)
[394] A year on - should we offer certified PHP courses - (2005-07-28)
[497] I have a river to cross - (2005-11-16)
[554] What backup is adequate? - (2006-01-04)
[559] ''I don't know'' is sometimes a good answer - (2006-01-09)
[577] Learning to program in Perl or PHP - (2006-01-26)
[579] Short Linux and Perl courses for small groups - (2006-01-27)
[646] PHP - London course, Melksham Course, Evening course - (2006-03-14)
[726] In praise of training course delegates. - (2006-05-20)
[1035] Longer hours and better value courses - (2007-01-15)
[1453] What makes our courses special? - (2007-12-02)
[1488] New trainee laptop fleet for our Open Source courses - (2007-12-30)
[1576] Making PHP and MySQL training relevant to the course delegates - (2008-03-15)
[1645] Seeing how others do it - PHP training - (2008-05-17)
[1933] Learning to Program in C - (2008-12-10)
[2010] How long should a training module be? - (2009-01-27)
[2074] Weekday or Weekend PHP, Python and Perl classes? - (2009-03-10)
[2084] Books and distance learning from Well House Consultants? - (2009-03-15)
[2109] Why most training fails ... - (2009-03-30)
[2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
[2633] Why do I teach niche skills rather than mainstream? - (2010-02-13)
[2762] Well House - Mission and Policy summaries - (2010-05-13)
[3001] How will we present courses over the coming years? - (2010-10-17)
[3385] Do university courses teach the right things for life at work later on? - (2011-08-10)
[3419] Data that we use during our training courses, and other training resources - (2011-09-04)
[3587] C++ Courses - do I get official certification at the end of my Well House course? - (2012-01-20)
[4280] Making use of huge data, object orientation, unit testing and frameworks - (2014-06-07)
[4558] Well House Consultants - Python courses / what's special. - (2015-10-28)
[4583] Back in the saddle again - excellent open source course from Well House Consultants - (2015-11-26)
Some other Articles
Ballooning from BathWimbledon NeckImproved mining techniques!Is photoajustment an addiction?Want to be one betterComments in TclGraveyard pagesFrightening and from-friend viruses and spamsNo Smoking PubsSpotting a denial of service attack