We were on the "other end" of training today - receiving a course rather than giving one. And we've now got four members of staff - that's every weekday shift covered - with someone who's taken the
Emergency first aid at work course - and passed with flying colours.
We hope that we never have to use the more intensive techniques that we've learned. But we know that our customers will be reassured that we're trained over and beyond what's required. We now meet the requirements for a company where 25 to 50 are employed on site.
Caring for customers - in many / all ways - is a crucial part of a service business such as ours. The very words "service business" or "service industry" write that large on the wall. Yet it's such a surprise how many service businesses fail to provide that quality service. It's odd, really, in the current economic climate because any business failing to provide service to its customers is likely to end up as a business that fails.
(written 2012-01-19, updated 2012-01-20)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M107 - Well House Manor Newsreel [2076] A New Advert for Well House Manor - (2009-03-11)
[2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
[2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
[3014] Well House Manor - the next six years - (2010-10-24)
[3405] Where do businessmen stay in Melksham? - (2011-08-25)
[3505] Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01)
[3535] Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02)
[3645] Keeping our hotel looking like new, by using our gained experience - (2012-03-09)
[3821] Well House Manor at Dawn ... and later in the day - (2012-07-28)
[3827] Melksham Community Apple Pressing Day - (2012-08-05)
[3828] Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05)
[3834] Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11)
[3858] The apple crop of 2012 - (2012-09-15)
[3883] Apple Pressing Day 2012 - (2012-10-07)
[3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
[3965] Well House Manor, Melksham - on national TV next week - (2012-12-30)
[3967] Hotel bedroom - even larger TV! - (2013-01-04)
[4101] POETS day at Well House Manor - (2013-05-24)
[4116] International Melksham - industry, and beautiful countryside - (2013-06-15)
[4183] Reaching a hotel standard where 99% of guests would return - and maintaining that standard - (2013-10-01)
[4262] Updated staff systems helps us look after our customers better - (2014-04-11)
[4358] A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20)
[4543] Saturday morning at Well House Manor - (2015-10-17)
G207 - Well House Consultants - Staff [10] What do you look for in your IT trainer? - (2004-08-10)
[41] A Thousand and four words - (2004-09-07)
[88] Getting the right level of trainer - (2004-10-14)
[168] Welcoming Leah Davies to our team - (2005-01-04)
[185] Who am I? - (2005-01-21)
[371] The training team that's looking out for you - (2005-07-07)
[393] Trainer answers phone - (2005-07-28)
[578] Woman screaming at me - (2006-01-26)
[862] 4 weeks to go - (2006-09-11)
[895] Welcome, Martin - (2006-10-16)
[972] Both one team and two - (2006-12-08)
[1002] Meet the neighbours - (2006-12-20)
[1065] Graham Ellis - an Introduction - (2007-02-05)
[1083] Behind the scenes - (2007-02-17)
[1141] A strong team broadens the professional coverage - (2007-04-10)
[1324] Well House Manor appoints a General Manager - (2007-08-28)
[2009] The Royal Mail Receipt - (2009-01-26)
[2044] Please Trouble me - (2009-02-16)
[2050] Why the Pony Tail? - (2009-02-21)
[2164] Updating my public profile - Graham Ellis - (2009-05-09)
[2566] Excellent staff make for excellent hotel - (2010-01-07)
[2772] Graham Ellis - Summary of Training Record - (2010-05-21)
[2775] Declarations of interest - knowing where you stand with people - (2010-05-22)
[2934] Not so much software training - more hotel keeping! - (2010-08-25)
[2960] The Well House team - September 2010 - (2010-09-19)
[3051] Positively reforming the system - could it be done? - (2010-11-14)
[3103] Thank you - and Happy Christmas - (2010-12-24)
[3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
[3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
[3311] Exhilarating day! - (2011-05-30)
[3425] Our National Autograss Champion, from Melksham - (2011-09-08)
[3460] Flying Colours! - (2011-09-28)
[3490] How not to call when job seeking ... - (2011-10-20)
[3961] Well House Staff Party - (2012-12-22)
[4189] Who are we - Lisa, Graham, Gypsy and Billy - (2013-10-07)
[4227] Happy Christmas from the Well House Manor team - (2013-12-25)
Some other Articles
Defining, declaring and initialising variables in CPromoting a single one of your domains on the search enginesLearning about how to help people learning - and retaining C++ Courses - do I get official certification at the end of my Well House course?Emergency First Aid Provision at Well House Manor - part of the serviceThe changing Hotel and Bed and Breakfast business in MelkshamQR codes - graphics images that provide quick phone linksExpanding a list of parameters in Tcl - {*} and evalTcl collections - lists, dicts and arrayPerl - calls to methods that use => - what do they mean?