More things to make sure that we do NOT do ...
An addition to my note on
my "Oxford" Hotel ... and confirmation of why we provide
Well House Manor for our guests...
One loo, one showerroom between three rooms (the 4th in en Suite). And when I took a shower, I noted:
* No loo in the bathroom.
* Going to the separate loo on the way to the bathroom... no hooks or table to put towel/clothes on while using loo - had to use floor.
* A shared shower mat for all guests
* Toilet and shower room doors bolt from inside, with no outside indication if they're engaged or not
* Black mould in the shower
* Shower head very loose - you have to jiggle with it when the water's on to get it to play over you rather than down the wall.
+ Good water flow, hot water, came through almost instantly too
And looking wider
* Thin walls
* Fire safety sign on floor, under fire extinguisher, wedged in by bookcase
* No checkin to check address / gather any needed legal deatails
* Not matching hangers in wardrobe
* Fire door and automatic closer on bedroom but carpet pile stops the door closing automatically, and it must be dragged
* Single tiny cereal packet at breakfast - then the basket's taken away. Single butter pat. Nice butter, mind you.
* Lots of doors marked "private". No "knock for help" or call bell. A mobile phone number to call "if you need to reach us".
* "BBE July 2012" says the marmalade - in May 2013
+ Strong WiFi connection / easy connection (benchmarked to a tenth of what we have at Well House Manor, but it met my needs!)
+ Efficient payment - took my 50 pounds quickly by modern credit card machine
In summary... I can put up with a lot of the limitations if made to feel welcome - but here I felt that my primary purpose was to provide an income. So much could be done at so little outlay... but then they were full, so why bother - there will be plenty more mugs along to pay them their fifty quid.
(written 2013-05-18, updated 2013-05-25)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it [17] Differing tastes - (2004-08-17)
[514] Crazy Day-sies - (2005-12-02)
[619] If its Sunday, it must be the Norland - (2006-02-23)
[693] The on line booking experience - (2006-04-21)
[699] Extremes costs of getting on line - (2006-04-25)
[714] Room for Octopuses - (2006-05-08)
[736] New Tape Librarian - (2006-05-28)
[966] CSL, KISS and RTFM - (2006-12-05)
[1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
[1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
[1091] The Psyche is all wrong. - (2007-02-24)
[1205] Arrival and Departure experiences - another hotel - (2007-05-26)
[1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
[1301] Plastic or China - (2007-08-12)
[1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
[1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
[1354] Match the Bedroom to the Hotel - (2007-09-17)
[1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
[1374] Maidenhead Coffee Challenge - (2007-10-02)
[1406] Away or home - which do I prefer? - (2007-10-25)
[1413] The little gestures that can really count - (2007-10-27)
[1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
[1458] The wrong way to put up prices - (2007-12-05)
[1525] Just one thing let the service down - but that is my memory - (2008-01-31)
[1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
[1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
[1672] The Composting Cone Challenge - (2008-06-10)
[1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
[1915] Quietly putting prices up - (2008-12-02)
[2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
[2105] Hire Car, from Atlanta Airport - (2009-03-27)
[2127] Call in the professionals! - (2009-04-12)
[2308] A new place in pictures - (2009-07-28)
[2311] Floor to ceiling - (2009-07-30)
[2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
[2441] Not your cup of tea? - (2009-10-08)
[2502] Monday night, Tuesday night - (2009-11-13)
[2885] Twenty Questions - (2010-07-24)
[2911] Feeding the Grockles - (2010-08-09)
[3054] Longhope Hotel - (2010-11-16)
[3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
[3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
[3754] Eyes Wide Open - (2012-06-06)
[3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
[3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
[3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
[3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
[3970] Comparing four VERY different places to stay - (2013-01-11)
[3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
[4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
[4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
[4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
[4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
[4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
[4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
[4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
[4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
[4348] Taking my life in my hands in Swansea - (2014-12-11)
[4373] A long and disappointing evening - (2014-12-30)
[4443] Seventh stay away this year - and it's still only February! - (2015-02-25)
Some other Articles
Melksham Chamber of Commerce - Report for AGM, 21st May 2013Perl design patterns exampleDjango - first steps - UpdatedPython Properties - how and whyMore things to make sure that we do NOT do ...Identity in PythonTest Driven Development in Python - Customer Comes FirstQuick and easy - showing Python data hander output via a browserSome tips and techniques for huge data handling in Python