Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Reaching a hotel standard where 99% of guests would return - and maintaining that standard

I believe that online customer reviews are critically important in attracting new guests these days, and I know that they're vital for our own use in ensuring that we provide what the customer wants, and we continue to provide what the customer wants. So I was very happy to find this little diagram from Trip Advisor as I was clicking through some of the hotelier's links they provide.



I have blanked out the name of the other local establishment that the (no subscription) Trip Advisor system compared us to; I note we have far fewer reviews than them (or than almost anyone else), but then that's because we've only got the five rooms.

The "trick" is in - not coming up with a good product - but KEEPING coming up with a good product. And the "answer" is having a team that has a belief in providing that good product, and in helping by motivating and enabling them to do so.

As I write, we already have a few nights filled in October, and we're down to just one room most weekends at Well House Manor. We DO accept dogs, we DO accept single night bookings, and we do promise you a warm welcome and an enjoyable stay.
(written 2013-10-01, updated 2013-10-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M107 - Well House Manor Newsreel
  [2076] A New Advert for Well House Manor - (2009-03-11)
  [2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [3014] Well House Manor - the next six years - (2010-10-24)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [3505] Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01)
  [3535] Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02)
  [3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)
  [3645] Keeping our hotel looking like new, by using our gained experience - (2012-03-09)
  [3821] Well House Manor at Dawn ... and later in the day - (2012-07-28)
  [3827] Melksham Community Apple Pressing Day - (2012-08-05)
  [3828] Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05)
  [3834] Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11)
  [3858] The apple crop of 2012 - (2012-09-15)
  [3883] Apple Pressing Day 2012 - (2012-10-07)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3965] Well House Manor, Melksham - on national TV next week - (2012-12-30)
  [3967] Hotel bedroom - even larger TV! - (2013-01-04)
  [4101] POETS day at Well House Manor - (2013-05-24)
  [4116] International Melksham - industry, and beautiful countryside - (2013-06-15)
  [4262] Updated staff systems helps us look after our customers better - (2014-04-11)
  [4358] A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20)
  [4543] Saturday morning at Well House Manor - (2015-10-17)


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A fond memory
Some other Articles
Not treading water, but not risking the ship for a 0.5th of tar either
Melksham to Bath and Zigzag buses - at a turning point?
TransWilts Trains - running a successful campaign talk
A fond memory
Reaching a hotel standard where 99% of guests would return - and maintaining that standard
Welcome to Salford and Oldham
Grumbling about trains? Buses can be far worse!
Exceptionally, I sign a petition - on a life and death issue for Irish dogs
Changing transport and destinations - looking forward to a good future
Where are you? How to write a geosensitive application
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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