Isn't the ability to communicate with lots of people all at once great? No longer the need to envelope 50 letters and put them in the post - just a quick mailing list program. But that does mean that as well as getting through very quickly, you can really make a mess of things very quickly too.
At 9 o'clock, I received an email telling me that a "Speed Networking Dinner" this Wednesday is cancelled due to a lack of bookings. And that was followed at half past 9 by another email making no reference to the first one, and telling me that it's my last opportunity to book for the event.
Somewhere, someone's sitting in an office with a flood (or perhaps it's a trickle and that's the problem) of emails, all of which now need individual attention, filling them in on what's happening. And it leaves all the other hundreds of members of the group who have received the emails wondering at the organisation's organisation.
(written 2006-01-16, updated 2006-06-09)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G501 - Well House Consultants - Customer Service [72] On Customer Service - (2004-10-03)
[91] On line every 24 hours - (2004-10-17)
[126] Feedback shows the tip of an iceberg - (2004-11-22)
[150] Confession - (2004-12-13)
[189] Tuesdays and Fridays - (2005-01-25)
[195] Customer service - examples to warn us - (2005-01-30)
[233] Giving customers best value - (2005-03-02)
[265] Business practise, 2005 style - (2005-04-03)
[327] How far should our support go - (2005-05-28)
[350] Want to be one better - (2005-06-17)
[393] Trainer answers phone - (2005-07-28)
[440] Upgrade! - (2005-09-09)
[482] Different ways of selling - (2005-11-01)
[552] Keeping Customers Informed - (2006-01-02)
[569] Instructions for bright people - (2006-01-19)
[609] Been on a course, but still not got it? - (2006-02-16)
[621] And the staff put the icing on the cake - (2006-02-23)
[628] Active Learning - (2006-02-28)
[650] A person of few words - (2006-03-18)
[717] A customer service company - (2006-05-11)
[725] Better communication - (2006-05-19)
[841] Forum help - a push in the right direction - (2006-08-21)
[852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
[944] Just ******* Google it - (2006-11-25)
[961] Products that our customers want more of - (2006-12-03)
[966] CSL, KISS and RTFM - (2006-12-05)
[1007] Friends and family - (2006-12-25)
[1046] Bounce, bounce, bounce - (2007-01-20)
[1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
[1319] Customer feedback - lifeblood of a business - (2007-08-25)
[1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
[1446] An answer to a student asking 'Help' - (2007-11-27)
[1516] Pictures you can use - for free - from our library - (2008-01-23)
[1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
[1835] 23:30 bookings and midnight checkins - (2008-10-12)
[1985] Learning to program as a part of your job - (2009-01-10)
[1991] Rules for a King - (2009-01-13)
[2015] Service Excellence Awards - (2009-01-30)
[2049] Why Choose Well House Consultants for your course? - (2009-02-20)
[2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
[2124] Building down expectations - (2009-04-09)
[2236] Alumni - revisiting and supporting the old University - (2009-06-13)
[2258] Questions I have been asked on answering the phone - (2009-06-26)
[2530] Taking a knock over Santa - (2009-12-08)
[2650] Getting a phone line changed ... - (2010-02-25)
[2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
[3073] Customer Service - the boundary - (2010-11-27)
[3103] Thank you - and Happy Christmas - (2010-12-24)
[3271] The importance of feedback - (2011-04-30)
[3294] It's not just about the jam in the sandwich - (2011-05-19)
[3378] New product - ensuring that supply matches demand - (2011-08-03)
[3808] Can you put names to faces? - (2012-07-19)
[3835] The Information age - not yet truly with us? - (2012-08-12)
[4077] Palty or Parliamentary? - (2013-04-30)
[4078] Train works for me! - (2013-05-02)
[4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
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