When you're on one of our courses, you're trying things out along with the tutor, you're watching him write programs that include data that you provide in class, and you're interacting with questions and answers all along. I call it
active learning and it's very VERY effective.
"It was very interesting to see how long my attention was permanently kept up" wrote a delegate on last week's Perl course in a follow up email to me over the weekend.
With about half a dozen delegates on a course (we won't take more than 7 on a public course), we can ensure an active and effective learning experience for every attendee - sitting in the back and getting lost is NOT an option at Well House Consultants. That's probably why everyone tells their friends about us and we're looking busy for months ahead.
"thanks for the excellent teaching of a really good course" concluded my email from my Perl delegate.
(written 2006-02-28, updated 2006-06-05)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G501 - Well House Consultants - Customer Service [72] On Customer Service - (2004-10-03)
[91] On line every 24 hours - (2004-10-17)
[126] Feedback shows the tip of an iceberg - (2004-11-22)
[150] Confession - (2004-12-13)
[189] Tuesdays and Fridays - (2005-01-25)
[195] Customer service - examples to warn us - (2005-01-30)
[233] Giving customers best value - (2005-03-02)
[265] Business practise, 2005 style - (2005-04-03)
[327] How far should our support go - (2005-05-28)
[350] Want to be one better - (2005-06-17)
[393] Trainer answers phone - (2005-07-28)
[440] Upgrade! - (2005-09-09)
[482] Different ways of selling - (2005-11-01)
[552] Keeping Customers Informed - (2006-01-02)
[566] May all your screw-ups be big ones - (2006-01-16)
[569] Instructions for bright people - (2006-01-19)
[609] Been on a course, but still not got it? - (2006-02-16)
[621] And the staff put the icing on the cake - (2006-02-23)
[650] A person of few words - (2006-03-18)
[717] A customer service company - (2006-05-11)
[725] Better communication - (2006-05-19)
[841] Forum help - a push in the right direction - (2006-08-21)
[852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
[944] Just ******* Google it - (2006-11-25)
[961] Products that our customers want more of - (2006-12-03)
[966] CSL, KISS and RTFM - (2006-12-05)
[1007] Friends and family - (2006-12-25)
[1046] Bounce, bounce, bounce - (2007-01-20)
[1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
[1319] Customer feedback - lifeblood of a business - (2007-08-25)
[1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
[1446] An answer to a student asking 'Help' - (2007-11-27)
[1516] Pictures you can use - for free - from our library - (2008-01-23)
[1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
[1835] 23:30 bookings and midnight checkins - (2008-10-12)
[1985] Learning to program as a part of your job - (2009-01-10)
[1991] Rules for a King - (2009-01-13)
[2015] Service Excellence Awards - (2009-01-30)
[2049] Why Choose Well House Consultants for your course? - (2009-02-20)
[2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
[2124] Building down expectations - (2009-04-09)
[2236] Alumni - revisiting and supporting the old University - (2009-06-13)
[2258] Questions I have been asked on answering the phone - (2009-06-26)
[2530] Taking a knock over Santa - (2009-12-08)
[2650] Getting a phone line changed ... - (2010-02-25)
[2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
[3073] Customer Service - the boundary - (2010-11-27)
[3103] Thank you - and Happy Christmas - (2010-12-24)
[3271] The importance of feedback - (2011-04-30)
[3294] It's not just about the jam in the sandwich - (2011-05-19)
[3378] New product - ensuring that supply matches demand - (2011-08-03)
[3808] Can you put names to faces? - (2012-07-19)
[3835] The Information age - not yet truly with us? - (2012-08-12)
[4077] Palty or Parliamentary? - (2013-04-30)
[4078] Train works for me! - (2013-05-02)
[4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
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