"No Smoking".
That's the story at our training centre, and at Well House Manor too. But there's a further story that says "but these delegates and hotel guests are our customers and we provide them with a service that doesn't restrict them". A paradox; one man's freedom to smoke in the lounge is another's loss of freedom to enjoy clear air there. I was anticipating that the new smoking laws, passed in February 2006 and due to come into force next year would provide guidance, but I now read:
"
Smoking will still be allowed in the home and in places considered to be homes, such as prisons, care homes and hotels.. Ah!
So It's our choice as proprietors. We want to provide for our customers, to give them somewhere they can smoke in comfort and whatever the weather. But we don't want to have our
other customers holding theire breath every time they go through the lounge or come in through the front door ....
To some extent, the Jury's still out and we're investigating options. Options to provide a good, dry, easy to access smoking area that the smokers WILL use, and very much aware that if we fail on any of the three criteria - if it's poor, wet, or hard to get to, many people will take the easy option and smoke just in the entrance porchway, or in their bedrooms and set the alarms off.
It's been a "manor morning". What with the smoking, and with working our final details of which way all the doors open and how we want the locks programmed. I now know my RX (handle on tight, opening inwards) from my LO (handle of left, opening outwards)
(written 2006-09-16)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M300 - Well House Manor - Behind the scenes [203] Holes in on line information - (2005-02-05)
[677] Sympathetic development - (2006-04-09)
[742] A visit from the solicitor - (2006-06-03)
[769] King Edward VII - days of empire - (2006-06-20)
[813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
[897] Too much for the National Trust - (2006-10-18)
[927] Hotel door furniture - (2006-11-15)
[931] Before and After - Well House Manor - (2006-11-18)
[939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
[951] What happened at Geekmas - (2006-11-28)
[1000] One Thousand Posts and still going strong - (2006-12-18)
[1083] Behind the scenes - (2007-02-17)
[1105] A week is a long time in the life of a conference centre - (2007-03-10)
[1159] It can take more that one plus one to get two. - (2007-04-22)
[1179] Sizing sheets and other domestic issues - (2007-05-07)
[1189] Meet, greet and welcome - (2007-05-16)
[1285] In the army, or in civvie street? - (2007-07-31)
[1311] What do people look for on a hotel web site? - (2007-08-20)
[1319] Customer feedback - lifeblood of a business - (2007-08-25)
[1369] One business, four different angles! - (2007-09-28)
[1371] Hotel in Melksham at Christmas - (2007-09-29)
[1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
[1490] Software to record day to day events and keep an action list - (2007-12-31)
[1515] Keeping staff up to date on hotel room status - (2008-01-22)
[1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
[1571] Await guests in the early hours - (2008-03-12)
[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
[1854] Three Seasonal Pictures - (2008-10-25)
[1900] Table Topics - (2008-11-22)
[1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
[1948] Blame Culture - (2008-12-17)
[1957] Why are cooks bad tempered? - (2008-12-22)
[1973] Required Request - (2009-01-03)
[1991] Rules for a King - (2009-01-13)
[2125] We have lost a regular business guest - (2009-04-10)
[2247] A day in the life of a hotelier - (2009-06-18)
[2396] Easing off in our 50s? - (2009-09-06)
[2910] Robust - testing the system - (2010-08-09)
[2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
[2960] The Well House team - September 2010 - (2010-09-19)
[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
[3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
[3743] Sunday - no longer a day of rest - (2012-05-28)
[3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)
[3961] Well House Staff Party - (2012-12-22)
[4302] Sunday is never quiet at Well House Manor - (2014-09-21)
[4365] The changing face of Christmas - (2014-12-26)
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